In the following ‘terms and conditions’ the term ‘service’ is employed to define all the assets, such as websites, portals, e-commerce platforms, apps, applications, and any other related products – irrespective of how they are published, transmitted, broadcasted, or distributed – belonging to and under the control of WTVOX Media Limited. As part of the ‘terms and conditions’ is our ‘privacy policy’ which sets out how we use data relating to you, available here.

Our terms and conditions are constantly amended with the aim of best governing your use of our ‘service’. Prior to engaging in the consumption/usage of our ‘service’, you are asked to thoroughly review the following terms and conditions. If at any time you find yourself in disagreement with these ‘terms and conditions’, you should immediately cease the consumption/usage of our ‘service’.

The ‘service’ is a technology enabled e-commerce platform named the ‘Wardrobe of Tomorrow’ which allows individuals to purchase products directly from third party manufacturers/outlets/retailers/stores/designers of conscious fashion products. By continuing to use our ‘service’ you agree to enter into a legal agreement on the basis of these terms of use.

1. Introduction

1.1           The ‘Wardrobe of Tomorrow’ website [www.wardrobeoftomorrow.com] and its interactive features and services are owned and operated by WTVOX Media Limited, a company registered in England and Wales, number 11875454, registerd at 85 Great Portland Street, London, W1W 7LT.


1.2           From this point on, any reference to ‘Wardrobe of Tomorrow’, ‘our, ‘we’ and/or ‘us’ means WTVOX Media Limited and each of our officers, directors, members, employees, sub-contractors, agents, and representatives.


1.3           Any reference to ‘you’ and/or ‘your’ describes you, the user of our ‘service’.


1.4           From this point on you acknowledge and agree that:

    4.1.1 ‘Wardrobe of Tomorrow’ does not sell any products to you.

    4.1.2 These ‘terms and conditions’ apply to the use of our ‘service’ and form a legal agreement between you and ‘Wardrobe of Tomorrow’.

    4.1.3 By using our ‘service’ you are confirming that you understand and accept (and are able to understand and accept) our terms and conditions and that you agree to be legally bound by them.

    4.1.4 We may add to/or amend these terms and conditions at any time. Upon updating the ‘service’, our new terms and conditions will become effective immediately.

1.5           You must stop using our ‘service’ immediately if:

1.5.1 you don’t agree to our terms & conditions

1.5.2 it is unlawful for you to do so

1.5.3 you are under the age of 18.

1.6           The products which you can order via our ‘service’ are referred to as “products”.

1.7           The manufacturers/outlets/retailers/stores from which ‘products’ are bought are to be referred to as “vendors”.

1.8           WTVOX Media Limited reserves the right to update these terms of use from time to time.  If you no longer agree with our updated terms and conditions, you must terminate your relationship with the ‘Wardrobe of Tomorrow’ immediately.

1.9           If you keep using our ‘service’ you indicate your acceptance of our updated terms and conditions. We may notify you of changes and updates however, it is your responsibility to review these terms of use from time to time to ensure you are aware of any changes. 

2. User Account Registration

2.1           To use and access our ‘service’ you must register a user account which requires the following:

2.1.1 submit your name, address, date of birth, phone number, and email address

2.1.2 secure your ‘account’ with a password.

2.2           Your password is unique and personal to you. You must not disclose your password to any person without ‘Wardrobe of Tomorrow’ written consent.

2.3           You agree, accept, and acknowledge that:

2.3.1 all your information held by ‘Wardrobe of Tomorrow’ is true, accurate, and up to date.

2.3.2 you are and remain responsible for maintaining the security of your account and confidentiality of your password

2.3.3 you are solely liable for any usage of our ‘service’ via your ‘account.’

2.3.4 Wardrobe of Tomorrow’ is not liable for any improper use of your password or account.

2.3.5 Wardrobe of Tomorrow’ is entitled to assume that any use of your account is made by you.

2.3.6 If you suspect that your account has been compromised you will inform us immediately.

3. Customer orders

Our service enables you to browse and purchase products from Vendors. As such, it is clear that:

3.1           It is not the ‘Wardrobe of Tomorrow’ selling or delivering products to you.

3.2           You and the vendors are using our ‘service’ to enter an agreement with each other for you to buy products in your own name, and according to the terms and conditions of each respective vendor.

3.3           In the event of a conflict between our Terms and Conditions and the terms and conditions of your vendor, these terms and conditions will be used between you and us.

3.4           You will receive the benefit of any rights of refund, after sales service, warranties or guarantees offered by the vendor/product manufacturer, as well as any statutory protections offered to consumers of products of this type (where applicable).

3.5           We or the vendor can decline your order at any time, for any reason, and without liability. If that’s the case we will let you know and you will not be charged for the product.

3.6           We accept worldwide orders and deliveries, however, only according to the Vendor’s terms and conditions of delivery and returns policy. Delivery costs and currency exchange rates may vary according to the country. 

3.7           We offer no guarantee that Vendors or Products will always be available through our Service as products and Vendors may become unavailable at short notice. We are not responsible for the listings on the Website. We do not review or control, and are not responsible in any way for, listings provided by vendors, and at no time do we stock or possess any of the items offered for sale by vendors through our ‘service’.

3.8           We are not responsible for the items offered for sale via our ‘service’. We cannot give any undertaking that the items you purchase from the Vendors via our ‘service’ will be of satisfactory quality, therefore any warranties of such nature (whether express or implied) are disclaimed by us to the fullest extent permitted by law. This disclaimer does not affect your statutory rights against the Vendor.

3.9           We may disclose your customer information related to your transaction to the relevant vendors, when you order items via our ‘service’.

3.10           Each order you place through our ‘service’ is an offer to purchase ‘products’ from a ‘vendor’. All orders are subject to the standard terms of business, each relevant to the respective ‘vendor. If the ‘vendor’ accepts your order, a contract will be formed between you and that vendor. Our initial email acknowledging your order does not mean your order has been accepted by the ‘vendor’.  The vendor will confirm acceptance of your order by email, and the dispatch of your products’. A contract between you and the vendor will be formed only when you receive the dispatch confirmation. Either we or the vendor may decline to accept your custom at our discretion.

 

4. Delivery

4.1           We are not responsible for delivery of the items. Items will be sent to you directly by the vendor once your order is accepted.

4.2           The vendor will include the details of estimated delivery times on the relevant product page. By purchasing any products, you implicitly agree to the vendor’s stated delivery date.

4.3           The vendor will endeavour the delivery of the product(s) to you as soon as possible, in the timeframe specified at the time of your purchase, or in special cases, within 30 days of the receipt of your order through our service.

4.4           Delivery costs may vary between vendors. However, the delivery charge will be made available to you before placing the order.

5. Rights of use

5.1           Subject to point 13.2 in these terms and conditions, our ‘service’ is available to you under a licence – for your private, non-commercial, personal use only – which doesn’t give you any rights of ownership of the ‘service.’

5.2           You can only use our ‘service’ under your own account.

5.3           You may not transfer, sub license or deal in this right without our prior written permission.

5.4           We may charge for you to access some parts of the service at our discretion. 

5.5           Unless otherwise stated, all copyright, design rights, database rights, patent rights, trade mark, trade dress rights, and any intellectual property rights used on our service are reserved and belong to and vest in WTVOX Media Limited, or are licensed to WTVOX Media Limited.

5.6          The ‘Wardrobe of Tomorrow’ brand name and our logos are trademarks belonging to WTVOX Media Limited. We give no permission for the use of our trademarks. Such use will constitute an infringement of our rights and punished to the fullest extent of the law.

5.7           We respect the intellectual property rights of other parties and we ask the same of our vendors. If you believe that any of your intellectual property rights have been infringed on our ‘service’, please contact us.

5.8           Any third-party trade names and trademarks are the property of their respective owners and we make no warranty or representation in relation to them. Unless stated otherwise, we do not endorse and are not affiliated with any of the holders of any such rights and as such we cannot grant any licence to exercise such rights.

6. Rules and compliance

6.1           You agree to comply with these terms of use and all rules applicable to the use of our ‘service’. As such, agree not to:

6.1. 1 hack, modify, reverse engineer or create derivative works of our ‘service’ or any part of it

6.1. 2 incorporate any part of this ‘service’ into any other new or existing product or service

6.1.3 attempt to gain unauthorised access to any restricted part of the ‘service’

6.1.4 remove, modify, or obscure any copyright, trademark or other proprietary notices on our ‘service’

6.1.5 develop and deploy software which replicates or mimics the data or functionality of our ‘service’

6.1.6 collect data from the service by systematic or automated means

6.1.7 use your access to the service to send marketing communications

6.1.8 extract or otherwise use any of the content of the service for commercial purposes without obtaining a licence to do so from us, or our licensors

6.1.9 use any malicious computer code of any nature, and not limited to, in connection with the service

6.1.10 make any part of the ‘service available to third parties

6.1.11 copy or exploit any part of the service

6.1.12 use the service (or any part of it) unfairly or for illegal/immoral purpose

6.2           Without prejudice to any of our other rights or remedies, if we reasonably suspect that you have breached any of these terms and conditions we’ll suspend, terminate, or take any other action we consider necessary in regard to your access to the service, to defend any of our rights or interests.

7. User communications

7.1           By providing this service, WTVOX Media Limited is involved in the transmission, storage, retrieval and other dealings in third party content and communications (User communications). WTVOX Media Limited has no involvement in the review, selection or alteration of User Communications but acts as a mere conduit for User Communications.

7.2           The views expressed in any User Communications on our service are the views of the individual authors or originators and not those of Wardrobe of Tomorrow, unless specified otherwise.

7.3           By using our service, you acknowledge that Wardrobe of Tomorrow has no responsibility to review the content of any User Communications.

7.4           You grant Wardrobe of Tomorrow a sub-licensable, non-exclusive, transferrable, irrevocable, worldwide, royalty free licence to use, copy, modify, exploit, distribute, publicly perform, and store the User Communications you make available to the Service, including any trademarks and your image (“Your User Communications”), to whatever extent we consider necessary to operate or promote the service. 

This includes the right of Wardrobe of Tomorrow to grant sub-licences of Your User Communications to other users of the Service.  You waive any moral rights in Your User Communications to the extent permitted by law.

7.5           You agree and undertake that you are entitled to make available, or post to or transmit Your User Communications to the service and will not make available, or post to or transmit to the Service any content, that:

7.5.1 is unlawful or which gives rise to civil or criminal liability;

7.5.2 is misleading or false;

7.5.3 promotes any illegal or unlawful activity;

7.5.4 constitutes bulk electronic marketing or spam, whether by telephone, message, email or other means;

7.5.5 infringes any copyright or other intellectual property right of any third party or assists infringement or piracy, including the image or likeness of any third party;

7.5.6           includes any computer virus, worms, logic bombs or other malicious software or technically harmful data;

7.5.7           is abusive, pornographic, defamatory, discriminatory or obscene;

7.5.8           harasses any person;

7.5.9           interferes with another user’s use and enjoyment of the service;

7.5.10 impersonates any moderator, administrator or any staff or other persons connected with Wardrobe of Tomorrow;

7.5.11 infringes upon or violates any third party’s rights, including but not limited to intellectual property rights, rights of privacy, including unauthorized disclosure of a person’s name, email address, physical address or telephone number, and/or rights of publicity (unless you have that person’s permission as necessary to comply with these terms of use and applicable law);

7.5.12 contains any restricted material, including but not limited to passwords, medical information or confidential information of any person;

7.5.13 solicits passwords or personal information;

7.5.14 provides instructional information about illegal activities such as making or buying illegal weapons, buying or selling illegal drugs, violating someone’s privacy, or providing or creating computer viruses;

7.5.15 contains video, photographs, or images of another person without his or her permission (or in the case of a minor, the minor’s legal guardian);

7.5.16 exploits any person;

7.5.17 tries to gain unauthorized access to any computer, servers or any part of the service including its servers, network and the computers of other users;

7.5.18 tries to gain unauthorized access to any profiles, blogs, chat rooms, communities, account information, bulletins, or other aspects of the service;

7.5.19 refers to any material that is inappropriate;

7.5.20 seeks or attempts to make any arrangement to meet a minor or which may have such a meeting as its object or effect;

7.5.21 solicits, invites, encourages, advocates, incites or provokes any or all of the foregoing.

7.6           Wardrobe of Tomorrow may, at its discretion, review User Communications. We may also remove or reject any User Communications if it comes to our attention that such User Communications constitute a breach of these terms of use. Any removal or rejection of User Communication does not serve to limit any of our other rights or remedies.

7.7           If you believe any User Communications are in breach of these terms of use or your rights, and would like to request these User Communication’s be removed, please contact [contact@wardrobeoftomorrow.com]. In order to deal with your request, we may require you to disclose your identity or provide evidence of your rights or other information. 

8. Service use

8.1           Use of the service requires a suitable Internet connection and device that you own or are permitted to use. The performance of our service depends on the suitability of the Internet connection and device. You may need to pay a fee to Internet providers for your internet connection.

8.2           We may, but are not obliged, to provide updates to the software required to provide the Service. Continued use of the Service, or the proper performance of the Service, may depend on your agreement to update any software required to provide the Service.

8.3           We may suspend the Services in order to maintain or upgrade our systems or software.  We will try to notify you of these suspensions in advance, but we cannot guarantee to provide advance notice.  We will also try to keep these suspensions to a minimum and in place for a short period of time, but we cannot state definitely how many suspensions may be necessary or how long any suspension will remain in place.

8.4           You may link your own apps, websites or online service to our service, provided that such link does not bring Wardrobe of Tomorrow into disrepute or damage any of our goodwill.  Any links from your own website to our service must be fair, legal and made in good faith. Links must not suggest or imply any association or endorsement by us, unless this has been agreed by us previously in writing. Links must be removed at our request for any reason. You agree not to use the Service in any unlawful and criminal way, or in ways which might call Wardrobe of Tomorrow into disrepute.

 9. Charges and purchases

9.1           The price charged by the vendor for the sale of the product, is the ‘purchase price” and will be indicated (inclusive of VAT) when you place your order. We take all reasonable care to ensure that the price advised to you is correct. However, it is possible that some products may be incorrectly priced. We always check prices before orders are accepted so that, where the product’s correct price when you place your order is less than the stated price, you will be charged the correct amount.

If your order contains a pricing error which is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, but you decided to continue and the order is automatically accepted and processed by our vendors, we or the relevant vendor will end the contract and arrange for a refund of any sums you have paid.

9.2           When placing your order, you must pay the ‘purchase price’ by one of the payment methods made available to you during the order process. All payments are subject to the terms and conditions of the payment processor you use to make your payment. 

9.3           You will be responsible for payment of any additional transaction fees which apply to the payment method you choose (such as in respect of currency conversion or bank charges). 

9.4           For delivery destinations within the EU prices include VAT or other sales taxes where applicable. For delivery destinations outside the EU, prices do not include VAT or other sales taxes.

9.5           If you order goods via the ‘service’ for delivery originating from a country other than the specified destination, your orders may be subject to import duties and taxes that are levied when the delivery reaches the specified destination. In that case you will be responsible for payment of any such import duties and taxes so please contact your local customs office for further information before placing your order. We have no control over these charges.

9.6           You must comply with all applicable laws and regulations of the country for which the goods or services are destined. Please note that neither Wardrobe of Tomorrow nor any of our vendors shall be liable for any delay or failure in delivery which arises due to your breach of applicable law or regulation.

10. Liability

10.1           Wardrobe of Tomorrow provides and maintains this ‘service’ on an “as is” basis and is liable only to provide the service with reasonable skill and care.

10.2           Except otherwise stated in our terms and conditions or required by law, Wardrobe of Tomorrow gives no warranty and makes no representation – expressed or implied – in regard to the service.

10.3           Wardrobe of Tomorrow does not warrant or represent that the service will be available, uninterrupted, error-free, timely, confidential or secure.

10.4           Wardrobe of Tomorrow does not warrant r represent that the service will connect or transmit to or from the internet, or that any user communications will be transmitted by the service.

10. 5           Wardrobe of Tomorrow expressly disclaims any warranty, representation or conditions of quality, performance, non-infringement, merchantability, or fitness for use for a particular purpose, or in respect of inaccurate information or material our service contains.

10.6           None of the external sites on Wardrobe of Tomorrow have been verified or reviewed by us. All use and access of external sites is made at your own risk. “External Sites” means third party apps, websites and online services which are linked to the Service or User Communications.

10.7           Wardrobe of Tomorrow gives no other warranty in connection with the Service and to the maximum extent permitted by law, Wardrobe of Tomorrow excludes liability for the following losses, whether arising in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the Service:

10.7.1 any indirect, special, punitive or consequential loss, including losses of which Wardrobe of Tomorrow has been made aware,

10.7.2 any loss of profits, business, goodwill, anticipated savings, goods, contract, use or data

10.7.3 any losses arising out of or in connection with any Products or the use or consumption any Products, or the delayed delivery of any Products;

10.7.4 any lack of availability of the Service or any Product or Vendor, any interruptions to or delays in updating the Service, or any lack of confidentiality of any User Communications;

10.7.5 any loss or damage of any kind arising as a result of User Communications;

10.7.6 the availability, quality, content or nature of External Sites, or any transaction taking place on External Sites (including the products or services subject of that transaction);

10.7.7 all representations, warranties, conditions and other terms and conditions which but for this notice would have effect;

10.7.8 subject to clause 10.5 any losses due to viruses or other malicious software that may infect a user’s computer equipment, software, data or other property caused by any other person accessing, using or downloading the Service;

10.8           If damage to your device or digital content arises from our supply of defective digital content caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation.

10.9           Wardrobe of Tomorrow will not be liable in any amount for failure to perform any obligation under these terms of use if that failure is caused by the occurrence of an event beyond its reasonable control.

10.10           Wardrobe of Tomorrow’s total aggregate liability to you under these terms of use whether arising in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the Service, shall not exceed the total amount of fees actually received by Wardrobe of Tomorrow from you in the 6-month period preceding the date on which the claim arose.

10.11           Except as provided above, there are no other warranties, conditions or other terms and conditions, express or implied, statutory or otherwise, and all of those terms and conditions are excluded to the maximum extent permitted by law.

10.12           These terms of use are subject to your statutory and common law consumer rights and will not limit any rights you might have that cannot be excluded under applicable law. These terms of use will not exclude or limit Wardrobe of Tomorrow’s liability for death or personal injury resulting from its negligence nor any fraudulent acts, representations or misstatements.

11. Indemnity

You indemnify (compensate) us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms of use, or arising out of any claim that you have breached any provision of these terms of use.

12. Termination

12.1           When you cease to use of our Service, you terminate the terms and conditions. On termination, all licences and permissions granted by Wardrobe of Tomorrow to you will immediately end.

Termination of these terms and conditions will not take effect until the delivery of all outstanding Products and the receipt by Wardrobe of Tomorrow of any outstanding money you have to pay us regarding purchased products and their delivery.

12.2           We can terminate our relationship with you without further recourse from you:

12.2.1 if you breach these terms of use

12.2.2 if we reasonably suspect you have breached or intend to breach these terms of use

12.2.3 on 30 days’ notice if we discontinue any part of the Service

13. Cancellations and returns

13.1           Your rights to end the contract will depend on what you have bought, regardless if the issue relates to fault products, vendors’ performance, or personal reasons to end the contract.

13.2           If you are ending a contract for any of the following reasons, we will notify the Vendor that they are required to refund you in full for any Products which have not been provided and you may also be entitled to compensation if:

13.2.1 the Vendor has told you about an upcoming change to the Product or the terms of the contract which you do not agree to;

13.2.2 either we or the Vendor have told you about an error in the price or description of the Product you have ordered and you do not wish to proceed;

13.2.3 there is a risk that supply of the Products may be significantly delayed because of events outside of the Vendor’s control;

13.2.4 supply of the Products has been suspended for technical reasons, or you have been notified that supply will be suspended, in each case for a period of more than 30 days; or

13.2.5 you have a legal right to end the contract because of something the Vendor has done wrong.

13.3           Excluding bespoke, personalised or perishable items (such as food or flowers), or personal items with a hygiene seal (like cosmetics or underwear) where the seal is broken, you can change your mind about most orders up to 14 days after the day you receive the Product.  You can let the Vendor/us you wish to end the contract by providing details of what you bought, from whom, when you ordered or received it, your name and address, and the relevant order number, by:

13.3.1 getting in touch with the Vendor directly by telephone or email;

13.3.2 emailing us at contact@wardrobeoftomorrow.com

13.3.3 or contacting us in writing at WTVOX Media Limited, 85 Great Portland Street, London, W1W 7LT

13.4           If you end the contract for any reason after Products have been dispatched to you or you have received them, you must return them to the Vendor directly. The Vendor will be responsible for paying the costs of return if the Products were faulty or not as described, or if you have ended the contract because of something the Vendor did wrong.  Otherwise you may be responsible for paying the costs of return, subject to the policies of the relevant Vendor.

13.5           Refunds of the price you paid for the Products excluding delivery costs, will be made by the method you used for payment. However, we may make deductions from the price, as described below.

13.6           Your refund of the price (excluding delivery costs) may be reduced to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If you are refunded before the goods are inspected, and it transpires you have handled them in an unacceptable way, you must pay an appropriate amount.

13.7           The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method.

13.8           Refunds due to you will be made as soon as possible.  If you are exercising your right to change your mind then, your refund will be made within 14 days from the day on which the Product is received back from you or, if earlier, the day on which you provide us and the Vendor with evidence that you have sent the Product back.

13.9           Vendors are under a legal duty to supply Products that are in conformity with your contract with them. See the box below for a summary of your key legal rights in relation to the Products. Nothing in these terms or your contract with Vendors will affect your legal rights.

Summary of your key legal rights

This is a summary of your key legal rights, subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

  • up to 30 days: if your goods are faulty, then you can get an immediate refund. 
  • up to six months: if your goods can’t be repaired or replaced, then you’re entitled to a full refund, in most cases. 
  • up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.  

13.10           If you wish to exercise your legal rights to reject products you must either post them back to the Vendor. The Vendor may pay the costs of postage or collection, please check the individual Vendor terms. Please use the return link provided or email us at [contact@wardrobeoftomorrow.com] to arrange collection or to request a return label.

13.11           In the rare case of a Vendor refuses to accept a refund or exchange that you feel you are entitled to, let us know by writing to: contact@wardrobeoftomorrow.com

13.12           Please note that ultimate responsibility for complying with your right to return Products, or to compensation or a refund in accordance with this clause 14 lies with our Vendors.  While we cannot guarantee that our Vendor’s will comply, we will use all our commercially reasonable efforts to procure that they do so.

14. GENERAL

14.1           If you offer, without our solicitation, any new product or feature ideas, you accept that such offers are made without any obligation on Wardrobe of Tomorrow to keep such offers confidential.

14.2           We may appoint subcontractors in the provision of the Service, or we may assign the benefit of our agreement with you under these terms of use to another.

14.3           These terms of use, together with our privacy policy constitute the entire agreement between you and Wardrobe of Tomorrow relating to your use of the Service, to the exclusion of any other terms of use.

14.4           Failure to enforce any term does not constitute a waiver of that term.

14.5           Any of these terms of use which are expressly or by implication intended to survive termination terms of use shall survive termination of these terms of use.

14.6           If any part of these terms of use is found to be unenforceable, it will be amended to the minimum extent necessary to make it enforceable and the remainder of the provisions will remain in full force and effect.

14.7           No representation or warranty is made as to whether the Service complies with the laws of any other country other than the United Kingdom.

14.8           These terms of use are subject to the laws of England and the parties irrevocably submit to the exclusive jurisdiction of the English courts.

14.9           Wardrobe of Tomorrow will be entitled to assign and otherwise transfer the agreement covered by these terms of use by giving you reasonable notice, which may include notice given via the Service.

14.10           All questions, comments or enquiries should be directed to Wardrobe of Tomorrow, and we will try to respond to within 48 hours.

14.11           Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to consider an alternative dispute resolution provider.  In addition, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform.