And The Roses Trousers

Are you unhappy with the product you ordered and want to return it?  No problem, we're here to help.

Simply email '[email protected]' and request a return authorisation.

You may return new, unused items postmarked as shipped within 7 days of delivery for a full refund minus shipping cost.

No returns on sale items reduced more than 50% off RRP.

AUSTRALIA- Sale items are refundable minus a $20 AUD shipping charge. International orders are refunded minus shipping charge. Refunds will not be granted if requested after 7 days of delivery.

Please ensure the new, unused garments are returned unworn with all tags and labels attached, including swing tags and Product Authenticity Tag. If the goods are returned without the Product Authenticity Tag attached, your return will be rejected immediately. If the goods are returned containing smells of perfume, smoke, body odours or stains, you will be charged a $50 AUD cleaning fee which is deducted from your refund, or your return may be rejected.

You will be then given the return address. Please note the responsibility of the return of goods is yours and ownership does not pass to ZHIVAGO until the goods are received. Any customs charges and duties imposed on the returns will be deducted from the refundable amount.

If your returned goods are deemed to be worn, used, damaged, or fails to meet the terms of our return policy, we will email you to inform that your return is rejected and you will be required to pay a shipping fee for your items to be returned or they will be disposed of within 7 days. Shipping costs for rejected returns are $20 AUD within Australia or $45 AUD internationally to return your items to you.

You may request a return authorisation for exchanges within 14 days of delivery which will incur a $20 shipping fee within Australia or $45 for international shipping for subsequent items. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Return authorisations will not be granted if requested after 14 days of delivery.

Exchanges only on sale items reduced at 30%-50% off RRP.

If you refuse a shipment from ZHIVAGO, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to ZHIVAGO. This amount will be deducted from your merchandise refund.

Goods must be postmarked as sent within 7 days of requesting a refund or you will be issued a store credit. Goods returned without a return authorisation will not be processed and you will be required to pay a shipping fee for your items to be returned or they will be disposed of within 7 days.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).