Bison Bomber

Are you unhappy with the product you ordered and want to return it?  No problem, we're here to help.

Returns within the USA are FREE (conditions apply).

To be eligible for a return, you must submit a request within 30 calendar days of your purchase date. Failure to request a return within 30 calendar days of your purchase date will preclude your eligibility for a return. In addition, the following criteria must be satisfied in order to be eligible for a return;

1. Please email '[email protected]' to recieve the return form.

2. Select “RETURN” on the request form. Please fill out one form per jacket.

3. Sit back and relax. A member of our Customer Service Team will follow-up with your Return request within the next 72 hours.

Please ensure that:

1. The jacket is in brand-new condition.
2. The jacket must be unworn - any indication the jacket has been worn, such  as - but not limited to - pet hair, stains, odours - will preclude your eligibility  for a return.
3. The jacket must be unwashed - any indication the jacket has been washed  negates return eligibility.
4. Original tags must be attached - items will not be accepted for return if the original tags are detached from the jacket, inclusion of original tags in the return package does not qualify as attached to the jacket.

Failure to satisfy the above criteria will preclude your eligibility for a return.

We are happy to provide our customers with a flexible return policy. However, we cannot accept worn merchandise, (other than for trying on purposes) or is not in resalable condition.

* Note to our American friends: Because our products are fully made in Canada and in accordance with NAFTA, please enjoy our tax-free pricing.

* Note to our Canadian friends: products will have the 5% GST sales tax and other accompanying provincial taxes if applicable.

Exchanges within the USA are FREE (conditions apply).

To be eligible for an exchange, you must submit a request within 30 calendar days of your purchase date. Failure to request an exchange within 30 calendar days of your purchase date will preclude your eligibility for a return.

In addition, the following criteria must be satisfied in order to be eligible for an exchange;

1. The jacket is in brand-new condition.
2.  The jacket must be unworn- any indicators the jacket has been worn, such as - but not limited to - pet hair, stains, odours - will preclude your eligibility for a return.
3. The jacket must be unwashed - any indication the jacket has been washed negates your return eligibility.
4. Original tags must be attached- items will not be accepted for an exchange if the original tags are detached from the jacket, inclusion of original tags in the return package does not qualify as attached to the jacket.

Failure to satisfy the above criteria will preclude your eligibility for an exchange.

We are happy to provide our customers with a flexible exchange policy. However, we cannot accept any merchandise that has been worn (other than for trying on purposes) or is not in resell-able condition.

Please follow these steps in order to make the return process as efficient as possible.

1. Please email us at '[email protected]' to receive the return form.
2. Select “EXCHANGE” on the request form. Please fill out one form per jacket.
3. Sit back and relax. A member of our Customer Service Team will follow-up with your Exchange request within the next 72 hours.

In the event your jacket is on pre-order, the 30 day policy will begin on the date you receive your jacket.

Any shipping fees on the original order, if any, as well as any taxes and duties paid are final and will not be refunded.

All collaborations are final sale and are not eligible for return.

Customers are permitted 1 free exchange per calendar year.  Shipping fees on subsequent exchanges are the sole responsibility of the customer, including duties, taxes, and customs.

Exchange fees outside of North America are the sole responsibility of the customer, including duties, taxes, and customs.