You have a period of fourteen calendar days to exercise your right of withdrawal, without having to justify any reason or bear penalties, and after this deadline, the delivered items will be deemed accepted by you.
To return any purchased item from Uma Oath, you must notify us of your decision by email at [email protected] (indicate your name, order number, address, and phone number).
Once you have notified us, you will receive send an acknowledgement of receipt of the withdrawal
You will receive the full refund including delivery costs (with the exception of additional costs if the Customer has chosen a mode delivery other than the offered standard delivery method) if the below conditions are met:
- The returned item(s) must be unused
- The labels must be intact
- The item(s) in their original packaging
Please note:
- In order to facilitate the processing of the return request, you must enclose the filled return label which has been enclosed in the package with your shipment.
- It is your responsibility to provide proof of return.
- Any returned item soiled and / or damaged and / or without label cannot be taken back. Upon receipt of the package, UMA OATH will judge the perfect condition of the returned item(s).
- No return will be accepted if the returned item(s) have been visibly used or damaged by the Customer, this use or such damage making the item(s) unfit for sale.
- If the return is refused by UMA OATH, the item(s) will then be returned to you if necessary at your expense without you being able to demand any compensation or right to reimbursement, with the exception of the subsequent exercise of its warranty rights on the item(s) sold.
- In the event of a partial return of the item(s) ordered or of an error on the delivery address by the Customer, the initial delivery costs will not be reimbursed.
The reimbursement will be made by credit to your bank account corresponding to the bank card used to pay for the order or by the PAYPAL account if the order has been paid via PAYPAL.
You may (upon request), opt for a refund in the form of credit or vouchers. In any event, this reimbursement will not incur any costs for you.
In case of a return, post your item(s) to the following address:
22 traverse de la Serviane
13012 Marseille
France
The exchange exchanges are possible.
