Loop Sneakers

You can return any item purchased on Stella McCartney within 14 days of the delivery date. Here’s how:

1. Email us at '[email protected]' and we will send you the return form to fill out.
2. Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.
3. Pack the items in the order box (or any rigid carton box) and stick the pre-paid UPS label over the prior delivery information. Using the label provided will guarantee a refund in the event of theft or loss during delivery to our warehouse in Italy.

We usually accept returns within 3 business days of their arrival at our warehouse. During peak times it could take up to 7 business days. Once your return has been accepted, we will immediately request reimbursement and send you a confirmation email.

The time needed to process your refund may vary based on the payment method used:

Credit Card: Our bank will reimburse you within 7 business days of the Return Acceptance Confirmation email. The time it takes to restore the credit back to your account depends on the Credit Card Issuer.

PayPal: You will see the refund in your PayPal account within 24 hours of the Return Confirmation email.

Cash on Delivery: Your refund will be issued through wire transfer to a bank account that should be indicated in the return form. (Please email '[email protected]' for this form). You will see the refund in your account within 10 business days of the Return Confirmation email.

Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.

Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.

You can also combine returns from different items by using the same box and pre-paid label. for more information on this, please email us at '[email protected]'

For security reasons, we cannot refund a credit card that is different from the one used for the purchase.