Cancellation of the order
If you changed your mind about your order, you have up until 1 hour after the order confirmation to cancel it writing to our [email protected]
Shrimps offers Free UK returns!
You have the legal right to return your order within 14 days of receipt of the goods. In this case, any sum debited from your credit or debit card will be re-credited to your account as soon as possible and in any event within 14 days after receiving your return. If you want to return your order, you will need to follow the procedure set out below within the 14 days of receipt of the goods.
Shrimps will offer you a refund provided that the products are returned complete, in perfect condition, unused, fully labelled and with the original packaging. Shrimps will not accept returns for any non-faulty items that have been worn and tags removed.
Please note that you have a legal obligation to take reasonable care of the items while they are in your possession. If you fail to comply with this obligation, your entitlement to a refund may be affected. We request that you do not remove tags until you are completely satisfied that the items will not be subject to return within 14 days. We also request that items are returned with their original packaging.
Upon receipt of an order, if any item has been delivered with no tags, you should notify us by email on the same day. We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.
Except where items are faulty and a replacement is not available, refunds for items may be given and only at the discretion of Shrimps. We offer Free returns for all customers in the UK. The Shrimps Team will organise the return, however, you will be required to print the label.
For all International returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. We do not currently offer free returns Internationally.
Please contact [email protected] for more information on how to return your item.
We offer Free UK exchanges for customers.
We can only exchange an item for the same item in a different size, subject to availability within 14 days of receipt of your order. If you wish to exchange something, please follow the returns procedure and state in your email that you wish to exchange the item.
Exchanged items will only be dispatched after the returned goods have been received and undergone a quality control check. In this case, any sum debited from your credit or debit card from the sale of the returned goods will be re-credited to your account as soon as possible and in any event within 14 days of your order.
For international (outside the UK) exchanges, please contact customer care for instructions via [email protected] We will then reply with a RE number. Once you have received your RE number please take care to follow the instructions emailed to you. You cannot return goods without this number. Exchanges must be made within 14 days of receipt of your order.
Exchanges outside of this period will not be accepted. When returning an order or partial order the RE number must be stated clearly on the parcel and a copy of your original sales receipt must be enclosed.
Please note that you have a legal obligation to take reasonable care of the items while they are in your possession. If you fail to comply with this obligation, your entitlement to a refund may be affected. We request that you do not remove tags until you are completely satisfied that the items will not be subject to return within 14 days. We also request that items are returned with their original packaging including.
Upon receipt of an order, if any item has been delivered with no tags, you should notify us by email on the same day. We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.