Helene Pouch

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Our BEPOKE or MADE TO ORDER items are exempt from being returned.

To complete your return, we require a receipt or proof of purchase.

We cannot accept returns in cases where the product shows obvious signs of use, is damaged or has missing parts not due to our error, or if any item is returned more than 14 days after delivery.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 working days.

* Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Next contact your bank. There is often some processing time before a refund is credited to your account.
If you’ve done all of this and you still have not received your refund yet, please contact us at '[email protected]'.

* Sale items (if applicable)

Unfortunately, sale items cannot be refunded.

*Exchanges (if applicable)

We only replace items if they are defective or damaged due to us. If you require an exchange, send us an email at '[email protected]'.