Nieuw West Backpack

Are you unhappy with the product you ordered and want to return it?  No problem, we're here to help.

You may return your purchase within 30 days. If more than 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the status of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you’ve done all of this and you still have not received your refund yet, please contact us at '[email protected]'.

With your parcel you should include a proof of purchase/ order confirmation number.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a tracable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If there is no return label, please send an email to our Customer Service team at '[email protected]' (subject line: Request for return label, order no.). We will be happy to email the return label to you.

Please only use the return label provided by us for any returns.

• Returned items must be unworn and clean (no scratches/marks or damage)
• You have 30 days from the day of receipt to return your goods. All relevant information on order cancellation can be found in our terms and conditions.
• Once we have checked your returned items, we will immediately initiate the refund process. All refunds use the same method of payment that was chosen for the original payment. The date on which the money will actually be credited to your account/credit card depends on the provider of the payment service.
• Products bought in stores can only be exchanged/returned at that location.