Spain and Portugal Exchanges (the Canary Islands Not Included)
A maximum of one free exchange will be allowed for each item purchased at Olivia + Prescott.
Olivia + Prescott will cover the cost of shipping of the new items via an express courier service.
The costs of sending the garments you wish to exchange back to Olivia + Prescott will always be charged to the customer.
When the customer sends the changed item, it’s mandatory to include a certified tracking number and to send it to us by e-mail. Otherwise, Olivia + Prescott is not responsible for the loss of the package or the refund of the amount.
Once Olivia + Prescott receives the article to exchange to the indicated address and in perfect condition, we will proceed to send, at no cost, the new size or new model requested.
No changes are accepted in purchases made in articles that have a 10% or more discount applied, nor in special offers, in these cases a voucher will be generated for the same amount of the value of the purchase made that the customer will be able to redeem in any subsequent purchase in the O+P online store. The voucher will be valid for 6 months.
*No changes are accepted for orders placed in our Black Week and other special promotions*.
For any questions or further information please contact us at orders@wardrobeoftomorrow.com.
International and Canary Islands Exchanges
It is only possible to make a size change in the same model and colour, and according to availability. If there is no availability a voucher will be made.
In any case, a new order must be placed by choosing the desired item. Once we have received the return of the article in perfect condition, we will proceed to pay the amount of the returned article, but the shipping costs will not be refunded.
When the customer sends the changed item, it’s mandatory to include a certified tracking number and to send it to us by e-mail. Otherwise, Olivia + Prescott is not responsible for the loss of the package or the refund of the amount.
No changes will be accepted for purchases made on items that have a 10% or more discount applied, nor for special offers, in these cases a voucher will be generated for the same amount of the value of the purchase made that the customer will be able to redeem in any subsequent purchase in the online store. The voucher will be valid for 6 months.
*No changes are accepted for orders placed in our Black Week and other special promotions*.
For any questions or further information please contact us at orders@wardrobeoftomorrow.com
Special Conditions for Exchanges & Returns
Olivia + Prescott does not accept exchanges or returns on international shipments where the customer has not accepted payment of customs duties in his country of residence.
If a customer requests a refund or exchange and the package is held by customs on its way to our offices, Olivia + Prescott is not responsible for any customs fees. These will be paid by the customer.
For any questions or further information please contact us at orders@wardrobeoftomorrow.com