We are accepting returns from the same country your order was delivered to.
We are not accepting returns sent via regular post from outside of the EU.
Please note that in case your order was delivered by GLS, the free return process is slightly different from what is described above. Please contact 'order@wardrobeoftomorrow.com' and we'll assist you by scheduling a pickup for the parcel.
You will receive a written notification via e-mail that we have received your returned item. Any item returned exceeding the fourteen (14) day deadline is not eligible for a refund and will be returned to the sender.
You are not entitled to exercise the right of withdrawal when the item was prepared especially upon your own instructions, or on your expressed demand, or in case the item was unambiguously personalised to you.
The right of withdrawal cannot be exercised by an enterprise, namely such entity who acts in the scope of its profession, independent occupation or its business activity.
1.1.2 Original items
As Nanushka receives the returned item, a quality control procedure shall take place in order to determine the appropriateness of the returned item.
To be eligible for the return, your item must be unused, unworn, and unwashed. The returned item shall include the original tags and the packaging. You are liable for the amortisation of the products as a result of the use of the product which exceeds the necessary measure in order to assess the nature, the characteristics, and wear/operation of the item.
Returned items that are used or damaged may not be accepted and your refund shall be refused.
We will notify you on the approval or rejection of your refund within 3-5 working days of the receipt of the returned item.
1.1.3 Refund
If the return is approved, then your refund will be processed in the same way as the original method of payment within fourteen (14) days from the reception of the returned item. We shall refund the original price that you have paid for the purchased your item. In case of sale items, we are able to refund the sale price of the items.
In the unlikely event that you have not received an e-mail within the time period referred to above, please contact our Customer Service Team via e-mail at 'order@wardrobeoftomorrow.com' and we will get back to you as soon as possible.
1.2 Exchanges
You can return any item for a direct exchange within fourteen (14) days of receiving your original order, without reasoning. Any item returned exceeding the fourteen (14) day return deadline is not be eligible for an exchange.
In order to be eligible for an exchange, your request has to be eligible for a return.
If you wish to do a direct exchange for the same product in another size or colour, please contact our Customer Service Team via email at 'order@wardrobeoftomorrow.com', and send your item back with the provided free return shipping method or at your own cost.
If you wish to have a different item, or the requested item has a different price than the price you have paid for the original item, then you will need to return the unwanted original item for a refund, and place a new order.
If the item you want to exchange is out of stock in the size and/or colour you have opted for, then a refund will be taken place instead.
Depending on your place of residence, the time of shipping of the new exchanged product may vary.
1.3 Sale items, products with discounted price
In case of items bought on sale, or if a discount code was added to your purchase, we are only able to refund the deducted price of the product(s).