Penelope Bag

Mashu offers free returns on all items, please email us on [email protected] and we will arrange DHL courier to pick up your return hassle free!

Please note that:

• You are able to return or exchange items only within 15 days of receipt for an exchange or refund.
• The item must be returned in perfect condition unused and in original packaging.
• Any returns damaged or returned without original packaging may not be accepted and can be sent back to the customer.
• Once received we will contact you to let you know we have received your item and are processing your refund.
• We only replace items if they are defective or damaged.

For more information on returns or exchange contact us via [email protected]

We offer Express Delivery for most locations and our even speedier Same Day Delivery in most Europian countries and the UK.

* If available, you’ll be able to choose the option at checkout.