Celia Dress

Order Processing

Orders placed before 1pm EST are typically shipped out the same business day. Any orders placed after 1pm EST will be shipped the following business day (this includes orders with expedited shipping). Each order is subject to product availability. Customer Service will reach out via email in the event that any item(s) are unavailable. Once the package has shipped, you will receive an automated email containing tracking information or for international orders (outside the USA) you can access the UPS i-parcel tracking page here: tracking.i-parcel.com.

Please note that we do not process or ship orders on weekends or holidays, and we cannot ship to P.O. boxes or APO addresses. Signature upon delivery is not required. Please contact UPS or Customer Service if you would like to add a required signature to your delivery.

Modification/Cancelation

Orders cannot be modified after they have been submitted. If you wish to cancel your order please send an email as soon as possible to [email protected]

We will make every effort to accommodate your request, however, there may be some instances where we are unable to cancel your order before it ships. If your order has already shipped out, our normal return policy will be in effect.

Lost/Stolen Packages

If your tracking information shows that your package was delivered, but you have not received it, please contact Customer Service at [email protected]

* Note: we do not take responsibility for lost/missing packages that show successful delivery to the order address.

Incorrect/Damaged Orders

In the unlikely event that your order is processed incorrectly or your item(s) arrived damaged, please email us as soon as possible at [email protected] to let us know. We ask that you send over photos of the incorrect/damaged merchandise for our reference.

For domestic orders (within USA) containing incorrect/damaged items, we are typically able to refund or replace the order at our expense.

Order Status

You will receive an automated confirmation email after your order has been submitted, and a second automated email containing tracking information once your order has shipped.

If you do not see these confirmation emails in your inbox, try checking your spam or trash folder. All automated confirmation emails will be sent to the email address provided on the order. Note that email addresses cannot be modified once the order has been submitted.

Return Policy

Returns can be initiated within 14 days of the order date for orders within the USA.

A prepaid USPS shipping label will be provided after submitting a successful return request online. Initial shipping cost will not be refunded.

Returned merchandise must be unworn, with all tags and swimwear liners attached. Upon receipt of returned goods, Mara Hoffman reserves the right to deny refund if the merchandise does not meet policy requirements.

* Note: International orders (outside the USA) are final sale and cannot be returned

Exchanges

Mara Hoffman do not offer direct exchanges. Orders can be exchanged by returning for a refund, and submitting a new order. All returns policies/procedures apply;

* Note: no exchanges for international (outside the USA) or final sale orders.

Return Process

To initiate a return, the first step to email [email protected] within 14 days of purchase, and we will instruct you further

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]