You can return one or more of your articles by downloading, filling in and sending the withdrawalform within 14 calendar days from the date the order is delivered (products delivery).
It is necessary to deliver the products within 14 calendar days from the withdrawal form sending date.
Return of products is possible, as long as products returned are in their original condition:
- The products must be intact and unworn, not used, not altered or damaged.
- All the tags and labels must be intact and still attached to products.
- The products must be returned in their original packaging.
Kweder, in its sole discretion, reserves the right to refuse return of any merchandise that does not meet the above return requirements.
If the item does not meet the above requirements, no refund will be made and the return will be sent back to you.
To make a return you just have to:
- Email a return request to [email protected], the customer care will send you the “Withdrawal form” via e-mail
- Complete and send the withdrawal form to the provided e-mail address
- Send back the products to the address provided inside the withdrawal form.
Kweder is not responsible for return shipping charges. Any further expenses incurred for eventual import custom clearance fees of returned goods, will be transferred from the amount of the reimbursement.
We also suggest you to choose a trackable shipping method because we cannot be held liable for any thefts or losses in the return procedures.
If you have difficulty, please contact our Customer Service.