Kahlo Dress

We will email you a confirmation, including tracking details, once your order has been shipped.

Delivery timeframes are estimates and do not take into account processing times or transit delays.

All international deliveries may be subject to local import duties and taxes. Please note that our shipping costs do not account for any extra fees charged on arrival. These fees are to be paid by the recipient of the parcel.

We are unable to deliver to PO Boxes, so please let us know a street address where we can find you, as a signature is required upon delivery.

If you have any special or urgent delivery requests, please get in touch before purchasing [email protected]

Our aim is that you are completely happy with your order, if not please get in touch as soon as possible.

• Full priced items can be exchanged, receive a credit note or refunded.
• Sale items are exchange only, unless faulty, so please be sure of your choice when ordering.
• All exchanges will be re-shipped free of charge.

For returns and exchanges:

1. Email a return request to [email protected]
2. Ship the return tracked with a carrier of your choice. All returns must be made via the client as we currently do not offer complimentary returns. Send your parcel to: 
Room 102b, Level 1, 203 Karangahape Road, Auckland, 1010, New Zealand within 10 days of receiving return authorisation email.
3. After your goods that are in their original state have been received, we will send your requested replacement goods with complimentary shipping or issue a refund or online store credit. Returned parcels are processed within 1-5 days of receipt. Any refunds will be credited to your original method of payment or a code will be emailed for your store credit.