Long Vegan Leather Trench Coat

If for any reason, you are not satisfied with your online purchase, you may return unused articles within 14 days of receipt.

In order to return the order and obtain refund for payed goods from the order, you have to send the return to the Julia Allert's warehouse’s address below:

Of.1, Nr. 38
Str. 15 Noiembrie
Brasov, Romania

Please note, in order to return:

• The product(s) must be in the same state as it was delivered to you (including packaging and invoice).
• The labels have to be attached to the products, have no signs of wearing.
• Julia Allert does not accept products that show signs of wear or consumption, customised products according to the customer's requirements, products that show physical changes, strokes, scratches, scratches, shocks, products without original packaging or damaged packaging.

In order to comply with the return deadline, it is sufficient to send us the notice by emailing [email protected] on the exercise of the right of return before the expiry of the return period.

If the return request is confirmed by Julia Allert, we will refund the amount of the products that are the subject of the return request we received from you, except delivery costs no later than 14 calendar days from the date we receive back the goods.

We will perform this refund using the payment method chosen by you from those listed in Return form or by the same payment method, used by you to pay for the order, in case this payment method is available to us and accepted by our Payment Service Provider.

If the product you received does not look the same as the one ordered, we will refund the money at no additional cost to you. However, You will need to prove that the product you received does not look the same as the one ordered, by filling the Return form sent to you by us and by uploading in process of filling Return form of one image, that proves that the product you received does not look the same as the one ordered.

If the product you ordered has manufacturing defects, you can ask for it to be refunded by emailing us at [email protected]

Please note that the costs of returning the product (s) covered by the return request will be entirely borne by you, except the cases when it will be proven by you that the products do not look the same as the ones ordered or have manufacturing defects.