Kimono Oz

Delivery costs will be different to each country and are not included in the item price.

You will get an information on delivery fees and the estimated time we will need to manufacture your individual made-to-order item.

Please note that:

• There may be customs fees and duties that are on the customer’s charge.
• Please check your local customs for information.
• We are not responsible for any packages that are lost or damaged in transit.

For JeanneSousan made-to-order items, cancelations or returns are not possible. Please make sure to choose the correct size or tell us your measurements so we can recommend the best size.

If you are not happy with your item(s), please email us at [email protected] within 5 days after receipt.

Once you receive a return authorisation the following should be regarded:

• Please make sure the item has not been worn, damaged or stained.
• The item has to be in its original box, hanger or garment bag and the original tags and seals undamaged.
• You may use the carrier of your choice to ship your return, but it has to be trackable and insured.
• We are not responsible for any returned packages that are lost or damaged in transit.
• You will be responsible for paying for your own shipping costs for returning your item.
• We will not refund the initial shipping costs.
• If an item returned to 'JeanneSousan' was either sent without return authorisation or is not approved upon receipt, the item will be returned to the customer and the customer will be responsible for any associated shipping charges.

Adress for returns:

JeanneSousan
Kopf | Bekleidungs-Manufaktur
Maastrichter Strasse 15
66482 Zweibruecken
Germany