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Happy Genie accepts returns within 14 days if receiving the orders.

To be eligible for returns and/or exchange please note that:

• If 14 days have gone by since your purchase, unfortunately Happy Genie can’t offer you a refund or exchange
• Your item must be unused and in the same condition that you received it, in the original packaging.
• To complete your return, we require a receipt or proof of purchase

However, there are certain situations where partial refunds might be granted:

• Any products with obvious signs of use
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 14 days after delivery

Invalid Shipping Address: We are unable to ship domestically and/or internationally to P.O./APO/FPO boxes.

Risk of Loss: All products purchased from the website are transported and delivered to you by an independent carrier not affiliated with, or controlled by, happy genie / Antanas AG. Title to the products purchased on the website, as well as the risk of loss for such products, passes to you when happy genie / Antanas AG. delivers these items to the carrier.

International orders are shipped DDU “Delivered Duties Unpaid” and International Customers will be responsible for the payment of any additional associated duties and taxes. happy genie has no control over these charges and cannot predict what the cost would be, as customs policies and import duties vary widely from country to country. Please contact your local customs office for current charges.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment as soon as possible

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at [email protected]

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at [email protected] and send your item to the following address:

Antanas AG, Seestrasse 112, 8806 Bäch, Switzerland,

If the item is still stock, we’ll be happy to replace it.

To return your product, you should mail your product to: Antanas AG, Seestrasse 112, 8806 Bäch, Switzerland

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If an order is returned due to a customer's refusal to pay any associated duties and taxes, it will be subject to a return fee of € 25.- and a restocking fee of €35. These fees will be deducted from the amount of your refund. Additionally, the outbound shipping fee of €20 is not refundable in any case.