We will exchange any full-priced item within 90 days of their purchase should they break or get damaged with normal use.
GUNAS does not take responsibility for the general wear and tear of its products. If your GUNAS bag falls short of your expectation in the first 90 days of its purchase please send us an email with photos of defects to [email protected]
We will do our best to work with you up to your satisfaction, however, replacements will be made solely at our discretion. Should the item still be available we will offer you a replacement. If the item you purchased is out of stock, you have the option to select a different colour.
Shipping fees must be paid for all replacements. If the item is out of stock we will furnish you with a store credit or gift card for your equivalent purchase value. Please be sure to provide us with your purchase order and order confirmation email.
No replacements will be shipped after the 90 day period. In case of disputes, GUNAS will offer up to $20.00 in repair charges only. Receipt for all reimbursements is required.
If you are unhappy with your purchase (or receive a defective item) and request a replacement please be sure to hold on to the first bag. In case you decide to also return the replacement bag, you will be required to return both the bags (Defective & replacement piece).
You may donate the defective piece ONLY if/after you decide to keep the replacement bag we ship to you. Unless both the pieces are returned, GUNAS holds the right to withhold the funds and refuse a refund.
Please do not ship back the item to us without sending us an email documenting the defect.
Please send pictures to validate the defects and we will ship a return shipping label to you. If you ship back the item without informing us, the shipping fees will not be reimbursed.
GUNAS does not offer replacements for clearance items. If there is a problem with a clearance item we will issue a $30 store credit within the 30 day purchase period only.
Minor scratches, marks and imperfections do not qualify as defects on clearance items. No returns will be accepted on these grounds.
Please note that GUNAS bags are handmade, soft goods and minor scratches on the surface due to friction in storage and transit are normal.
We do not consider these as defects. The edges on the handbags are hand-painted and small stains can be cleaned with a drop of nail enamel remover.