Cottontail Bag

Domestic orders will be delivered using USPS, UPS or FEDEX. International orders are shipped via DHL.

Please allow 7-14 business days for delivery. International buyers are responsible to pay all fees associated with importing goods into their home countries. International buyers are also responsible for providing the correct delivery address during checkout.

Please note that:

• The customer accepts all risk for the goods (including loss, theft, or damage of any order) upon shipment.
• If a package is returned, or lost in transit, GUNAS is not liable and no refunds or replacements will be issued for the shipping fees and product.
• If the post office returns a package due to "Insufficient Address" the shipping fees will not be refunded. Buyer may contact the post office directly to file a claim for the shipping fees amount.
• If an order qualified for free shipping but is returned by buyer, applicable (whether domestic or international postage) shipping fees will be applied to their balance and deducted from the refund before it is issued back to their original method of payment.
• Please be sure to track your package once tracking information has been updated in your account and follow up with your local post office for arrival estimates and confirmations.

We will exchange any full-priced item within 90 days of their purchase should they break or get damaged with normal use.

GUNAS does not take responsibility for the general wear and tear of its products. If your GUNAS bag falls short of your expectation in the first 90 days of its purchase please send us an email with photos of defects to [email protected]

We will do our best to work with you up to your satisfaction, however, replacements will be made solely at our discretion. Should the item still be available we will offer you a replacement. If the item you purchased is out of stock, you have the option to select a different colour.

Shipping fees must be paid for all replacements. If the item is out of stock we will furnish you with a store credit or gift card for your equivalent purchase value. Please be sure to provide us with your purchase order and order confirmation email.

No replacements will be shipped after the 90 day period. In case of disputes, GUNAS will offer up to $20.00 in repair charges only. Receipt for all reimbursements is required.

If you are unhappy with your purchase (or receive a defective item) and request a replacement please be sure to hold on to the first bag. In case you decide to also return the replacement bag, you will be required to return both the bags (Defective & replacement piece).

You may donate the defective piece ONLY if/after you decide to keep the replacement bag we ship to you. Unless both the pieces are returned, GUNAS holds the right to withhold the funds and refuse a refund.

Please do not ship back the item to us without sending us an email documenting the defect.

Please send pictures to validate the defects and we will ship a return shipping label to you. If you ship back the item without informing us, the shipping fees will not be reimbursed.

GUNAS does not offer replacements for clearance items. If there is a problem with a clearance item we will issue a $30 store credit within the 30 day purchase period only.

Minor scratches, marks and imperfections do not qualify as defects on clearance items. No returns will be accepted on these grounds.

Please note that GUNAS bags are handmade, soft goods and minor scratches on the surface due to friction in storage and transit are normal.

We do not consider these as defects. The edges on the handbags are hand-painted and small stains can be cleaned with a drop of nail enamel remover.

All handbags and shoes must be returned in original packaging with tags/barcodes/boxes in an unused condition. Any signs of wear and tear that makes the merchandise not sale-able will be considered final sale and will be returned to buyer at buyers expense. Please be sure not to wear perfume, cosmetics or anything that might stain when trying on products. Failure to follow GUNAS' returns/exchange procedure will result in a $5.00 fee to cover its labour charge for handling the return/exchange.

For all returns please email us at [email protected]

For USA and Canada orders:

• Buyer is responsible for return/exchange shipment fees.
• All returns MUST be received within 14 days and exchanges MUST be received within 30 days from when you place the order. (Exceptions for pre-order)
• Clearance, sale, markdown, flash sale items are not eligible for return or exchange.
• Please hold on to the tracking information for all returns.
• We will not be held responsible for lost packages.
• Returns and exchanges must be in their original, unused, factory packed condition with tags, barcodes attached.
• Any used items sent will be returned to the customer at customer's expense.
• Refunds will be issued within 5-7 business days.
• Please allow 3-4 business days for it to show up back on your account.
• If your order initially qualified for free shipping, that fee will now be deducted.
• Failure to follow our returns/exchange procedure will result in a $5.00 fee to cover our labour charge for handling the return/exchange.

For international orders:

• GUNAS reserves the right to release refunds based on the condition of the return. All returns must be in their original packaging, unused and damage-free. All bags are hand-checked for quality prior to shipping. Please do not ship items back in padded envelopes as it can result in damage. Please stuff sufficiently and ship in boxes. Products must be in a re-sellable condition. Barcode stickers on the plastic bag are a must.
• By shopping on our website you automatically agree to our terms.
• Failure to follow our returns/exchange procedure will result in a $5.00 fee to cover our labour charge for handling the return/exchange.

• Replacements on defective items are offered up to 90 days of purchase.
• If you receive a wrong item or a bag that is damaged please contact us at [email protected] immediately with photos showing/explaining the damage and we will send a replacement to you as soon as possible.
• We recommend shipping with insurance and keeping your shipping receipts until your return is processed. We are not responsible for packages lost or damaged in transit.
• Customer must pay for shipping for a free replacement.
• Only 1 replacement will be made per order.
• If you do not want a replacement then a store credit will be issued.

• When a package is refused or undeliverable, (wrong shipping address provided by the customer during checkout) our shipping company will charge us for the return delivery cost. If you choose to refuse or do not coordinate pickup of the items you ordered, you will be responsible for return shipping costs or lost items.
• All international buyers are responsible for customs/fees associated with importing into their home countries.
• If you would like to have your package re-shipped, please contact customer care at [email protected] to coordinate shipping.
• If you would like to cancel your refused/undeliverable order, you will be responsible for return shipping costs.

ALL SALE, CLEARANCE items, items listed under "last chance" and Gift Cards are non-refundable and all sales are final. Gift cards must be used within 365 days of purchase. Promotions cannot be combined/applied to past orders.

It is the customer's responsibility to provide the correct shipping address while placing the order. Once your package has been shipped by our fulfilment centre, no changes can be made. You must call the post office or the courier company used to ship your package to arrange and address update. Gunas company or any of its employees will not be responsible for lost packages due to negligence on the customers part. No complimentary replacements will be shipped in this case. In the event the package gets misplaced or lost due to an error at our end, we will ship a replacement at no additional cost to the customer.

NOTE: During the holiday season chances of misplaced and lost packages are higher so we advise customers to continue tracking their packages once the tracking number is made available. Please reach out to your local post office and neighbours first if your package is lost even when the tracking shows as "delivered". We do not purchase insurance on our packages and will resolve the situation in the best ethical manner.

Orders can be cancelled up to 24 hours after placing only. Please email [email protected] with any changes or cancellation requests immediately. Kindly note that Pre-orders cannot be cancelled or transferred over to other styles. Once your order has been processed, we will be unable to modify the contents of your order. In the event that we missed your email (due to holidays/weekend) and the order has been shipped by the warehouse, unfortunately, we cannot cancel and return shipping must be paid by the buyer. An order isn't considered cancelled till you receive a "cancellation" notification from us. We apologise for any inconvenience and will do our best to assist you.