Where to send your return
For all returns, please either use a courier company of your choice or mail the item back to us at:
Brooke Da Cruz
14 Hesford Avenue
Mount Pleasant
WA 6153
Brooke Da Cruz is not liable for the loss of garments in return transit. We recommend using a traceable delivery method and taking note of your tracking number.
Once the items have been received they will undergo a quality review. Once cleared, you will either receive your new item (for exchanges) or refund on the cost at purchase price (excluding original shipping cost) directly to the original method of payment used for purchase.
We endeavour to process refunds as soon as they are received but please allow 5 working days for returns to be processed.
You will receive email notification of the status of your refund or exchange once processed.
We do not refund initial shipping charges for items returned, other than for faulty items. Your own return postage costs are not refundable.