Ballūta has a 14-day return policy: any unwanted items must be shipped within 14 days of delivery. For your comfort, you can use our return service and you will be refunded in the event of theft or loss during delivery to our warehouse.
There is no restocking fee and return is free within Portugal. For international customers we offer easy returns! If you want to return your order, please contact us at [email protected] to request a return form and shipping label.
You must place the return label on the box over the prior delivery label. Go to DHL webpage and click “DHL Express” on the bottom left of the screen. Then select your country to get the correct contact number and call your local DHL customer service to set up your package collection.
We will issue a refund when items are returned to us in perfect condition and accompanied by the return form. So please make sure all products are in the same condition as you received them and, to guarantee they do, you must try your Ballūta shoes on a carpeted surface until you decide you want to keep them.
Shoes should be returned in their original, undamaged box which is part of the product. You must also return the shoes and shoe box inside another solid carton box to make sure the original packaging is undamaged.
